Case Studies

A Fortune 500 drug retailer with more than 6,500 stores nationwide and several billion dollars in annual revenues.

Needed to eliminate the process of paying nearly $10 million in cash out of registers to some DSD vendors, which made it impossible for Merchandising to track sales, and for Loss Prevention to control risk of shrink and fraud.

• iControl worked closely with the customer to communicate new guidelines to stores and vendors at the start of the program
• After the program began, results were tracked weekly by iControl – by store – and iControl directly contacted any store or vendor that was not complying with the new guidelines.

iControl delivered a more efficient, measurable program that immediately streamlined the customer’s process and phased cash payouts in weeks.

• Cash payouts decreased from $11 million per year to under $50,000 per year within 6 weeks
• Cash payouts decreased from $50,000 per year to under $15,000 per year within 10 weeks
• Cash payouts decreased 99.91% within 12 weeks, to under
• 99.99% of Cash payouts were eliminated within 14 weeks
• Results have been maintained the past four years
• The retailer ended up saving millions of dollars in COGS per year, after cash payouts were eliminated

iControl continues to track cash payouts by store on a weekly basis. If any exceptions prop-up, iControl immediately deals with them by contacting the store, its district supervisor, the distributor, and the retailer’s LP contact.